Ketamine is a prescription-only medicine that may be prescribed off-label by our medical team following a comprehensive assessment to assist in the psychotherapy.
Ketamine is a prescription-only medicine that may be prescribed off-label by our medical team following a comprehensive assessment to assist in the psychotherapy.
Last updated: 26th July 2026
The Emerge Clinic respects your privacy and is committed to protecting your personal information.
This Privacy and Cookie Policy explains how we collect, use, store and share personal information when you:
This policy also explains your rights under UK data-protection law and how cookies and similar technologies are used on our website.
The Emerge Clinic is a trading name of KetaClinics Ltd, a company registered in England and Wales.
Company number: 15660130
Registered office: St Georges Works, 51 Colegate, Norwich, Norfolk, England, NR3 1DD
Email: hello@theemergeclinic.co.uk
The Emerge programme combines psychotherapy and administrative services provided through Emerge Clinic with medical assessment, prescribing and medical care provided through Devany Medical Ltd.
KetaClinics Ltd, trading as The Emerge Clinic, and Devany Medical Ltd act as joint controllers for the personal information processed in connection with the Emerge programme.
This means that the two organisations work together in determining why certain information is needed and how it is used to assess suitability, coordinate care and provide the programme. However, each organisation maintains its own records and is responsible for the security and management of the information held within its own systems.
The Emerge Clinic holds psychotherapy, assessment, communication and administrative information within secure cloud storage and, where necessary, secure paper records.
Devany Medical Ltd holds medical information within its secure medical-records system.
Only authorised individuals involved in providing or administering your care may access this information. Within the Emerge programme, this will ordinarily be Paul Gibson and Dr Adam Devany.
You may contact either The Emerge Clinic or Devany Medical Ltd about the use of your information or to exercise your data-protection rights. The Emerge Clinic will act as the primary contact point for general enquiries about this policy and will liaise with Devany Medical Ltd where necessary.
The information we collect depends on whether you are visiting the website, making an enquiry, undergoing an assessment or receiving treatment.
We may collect and process:
This may include your:
This may include the names and contact details of your:
This may include:
Medical and mental-health information is classified as special-category personal data and receives additional protection under data-protection law.
This may include:
This may include:
We do not normally retain complete payment-card details. Card payments are processed by the relevant payment provider.
When you use our website, we may collect:
Further information is provided in the cookie section below.
We may receive personal information:
Where information is requested from another healthcare professional, we will ordinarily obtain your consent before making that request.
There may be exceptional circumstances in which information is obtained or shared without consent, such as a medical emergency, a serious safeguarding concern or where disclosure is required by law.
We may use personal information to:
We will not use information obtained through a clinical enquiry to send general marketing communications unless you have separately chosen to receive them.
Data-protection law requires us to have a lawful basis for using personal information.
Depending on the circumstances, we may rely on one or more of the following bases.
We may process information where this is necessary to:
We may process information where necessary to comply with legal, financial, regulatory, safeguarding or reporting obligations.
We may process information where it is necessary for our legitimate interests or those of another person, provided that those interests are not overridden by your rights and interests.
These interests may include:
In a serious emergency, we may process or disclose information where this is necessary to protect your life or physical safety, or that of another person.
We may rely on your consent where the activity is genuinely optional. Examples may include:
Where we rely on consent, you may withdraw it at any time. Withdrawal does not make earlier processing unlawful.
Consent to receive medical treatment or psychotherapy is separate from consent used as a lawful basis under data-protection law.
Information concerning your physical health, mental health and treatment is special-category personal data.
In addition to having a general lawful basis, we must meet an additional legal condition before processing this information.
Depending on the circumstances, we may process special-category information where:
We will only collect and use health information that is relevant to the assessment, safety, delivery and administration of your care.
The Emerge Clinic and Devany Medical Ltd may share relevant information with one another where this is necessary to:
Information will only be shared where it is relevant to the recipient’s role.
The organisations maintain separate record systems. Information entered into one organisation’s records is not necessarily reproduced in full within the other organisation’s system.
Each organisation is responsible for:
The Emerge Clinic and Devany Medical Ltd maintain arrangements governing their respective data-protection responsibilities.
Information will ordinarily only be accessed by Paul Gibson and Dr Adam Devany as necessary for their respective roles.
Where relevant and lawful, information may also be shared with:
Where we seek information from a GP, psychiatrist, cardiologist or another professional, we will ordinarily ask for your consent before contacting them.
We will not ordinarily disclose information to a spouse, partner, relative, friend or employer without your authority.
We may disclose information without consent where:
Where possible and appropriate, we will discuss such a disclosure with you before it is made.
We do not sell personal information.
Information disclosed during assessment, medical care and psychotherapy is treated confidentially.
Confidentiality is not absolute. It may be necessary to disclose relevant information where:
Any disclosure will be limited, where reasonably possible, to the information necessary for the particular purpose.
We do not retain personal information indefinitely. Different categories of information are retained for different periods according to their clinical, legal, financial, professional and insurance purposes.
Our general retention periods are:
Enquiry correspondence and preliminary information will ordinarily be retained for up to 12 months from the date of the last meaningful contact.
We may retain limited information for longer where this is necessary to record a clinical-suitability decision, manage risk, respond to a complaint or establish or defend a legal claim.
Clinical, medical and psychotherapy records will ordinarily be retained for eight years following the date of the patient’s last treatment or last clinical contact.
A longer period may apply where:
The Emerge Clinic currently provides services to adults only. Should services ever be provided to a person under 18, a different retention period would apply.
Invoices, payment records and accounting information will ordinarily be retained for at least six years after the end of the relevant financial year, or for any longer period required by tax or company law.
These records may be retained for the period necessary to investigate and resolve the matter and for any additional period required for legal, regulatory, insurance or safeguarding purposes.
Website logs, analytics information and cookies are retained for the periods described in our cookie settings or by the relevant service provider.
At the end of the applicable retention period, information will be securely deleted, destroyed or anonymised unless there is a lawful reason to retain it.
We may periodically review and reduce the information retained so that we do not keep more information than is necessary.
We take reasonable and proportionate measures to protect personal information against:
Measures may include:
Paper records are stored securely and are not left accessible to unauthorised people.
Although we take appropriate precautions, no internet, email or electronic-storage system can be guaranteed to be entirely risk free.
Email and ordinary electronic messaging may not always be completely secure.
Please avoid sending information that is not necessary. Where particularly sensitive or extensive medical information is required, we may recommend a more secure method of transfer.
We will use the contact details you provide to communicate with you about enquiries, appointments, assessments, treatment and administration.
You are responsible for informing us if your contact details change or if it is no longer safe or appropriate for us to use a particular method of communication.
Some providers of website, email, cloud-storage, analytics, payment or communication services may store or access information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate legal safeguard is in place. Depending on the destination, this may include:
We seek to use reputable providers that maintain appropriate security and data-protection safeguards.
Depending on the circumstances, you may have the right to:
These rights are not absolute. For example, we may need to retain clinical information despite a request for deletion where it is needed for ongoing care, patient safety, legal compliance, insurance purposes or the establishment or defence of legal claims.
We will not usually charge a fee for responding to a request. We may request proof of identity before releasing information.
We will ordinarily respond within one month. This period may be extended where a request is particularly complex or involves a large amount of information, as permitted by law.
To exercise your rights, contact:
Email: hello@theemergeclinic.co.uk
Address: St Georges Works, 51 Colegate, Norwich, Norfolk, England, NR3 1DD
Because The Emerge Clinic and Devany Medical Ltd hold information on separate systems, we may need to liaise with Devany Medical Ltd to provide a complete response. You may also contact Devany Medical Ltd directly in relation to records held within its medical system.
You may request access to the personal information and clinical records held about you.
Before releasing health or psychotherapy records, we may need to review them to determine whether an exemption applies. In limited circumstances, information may be withheld or redacted where disclosure would:
Where information is withheld, we will explain this unless the law prevents us from doing so.
You may ask us to correct information that is factually inaccurate.
Clinical records may contain professional opinions, observations or information recorded at a particular time. Where there is a disagreement about a clinical opinion rather than a factual error, we may retain the original entry and add a note recording your objection or clarification.
We will not ordinarily delete or rewrite an accurate historic record merely because circumstances or opinions have subsequently changed.
We do not make decisions about your eligibility, suitability or treatment solely through automated decision-making.
Clinical-suitability decisions are made by appropriately involved practitioners after considering the relevant information.
We may use website analytics to understand how visitors use the website, but this is not used to make automated clinical decisions about you.
We will only send general marketing or promotional communications where we have a lawful basis to do so.
Where we rely on your consent, you may unsubscribe at any time by:
Choosing not to receive marketing will not affect your ability to enquire about or receive services.
We do not use sensitive medical or psychotherapy information for unrelated marketing.
We will not publish your name, photograph, testimonial, treatment story or other identifiable information without your explicit agreement.
Where possible, case material used for education or service information will be anonymised.
You may withdraw consent to future use of identifiable testimonial or case-study material. Withdrawal may not always enable us to retrieve material that has already been lawfully printed, published or distributed, but we will stop future use where reasonably possible.
Cookies are small text files placed on your computer, tablet or mobile device when you visit a website.
They can be used to:
Some technologies perform similar functions without using conventional cookie files. References to cookies in this policy include similar storage and access technologies where applicable.
These cookies are necessary for the website to function or to provide a service you have requested.
They may be used for:
Strictly necessary cookies do not normally require consent, although we will still provide information about them.
These cookies allow the website to remember choices you have made, such as display or accessibility preferences.
Where these cookies are not strictly necessary, they will only be used with your consent.
Analytics cookies help us understand how visitors use the website, for example:
Where consent is legally required, analytics cookies will remain disabled unless and until you accept them.
Some pages may contain content provided by third parties, such as:
These providers may place cookies or collect technical information when the content loads. Non-essential embedded content should not place cookies before you have given the required consent.
We do not intend to use advertising or behavioural-tracking cookies unless they are clearly identified within the website’s cookie controls.
Should such cookies be introduced, they will remain disabled until valid consent has been obtained.
When you first visit the website, you may be presented with a cookie banner or settings panel.
You should be able to:
Rejecting non-essential cookies should be as straightforward as accepting them.
Strictly necessary cookies cannot always be disabled through the website because the website may not function properly without them.
You can also control or delete cookies through your browser settings. Blocking all cookies may affect the operation of some website features.
Some cookies are deleted when you close your browser. These are known as session cookies.
Other cookies remain on your device for a defined period or until you delete them. These are known as persistent cookies.
The name, provider, purpose and duration of individual cookies should be available through the website’s cookie settings panel or cookie declaration.
Where our website uses third-party tools, the relevant provider may process information according to its own privacy policy.
We will periodically review the tools used on our website and seek to ensure that non-essential technologies are correctly identified and controlled through our consent mechanism.
Emerge Clinic provides its programme to adults aged 18 and over.
Our website and services are not directed at children. If information concerning a child is provided in connection with an adult patient’s care or a safeguarding concern, it will be handled confidentially and only used where relevant and lawful.
Please contact us first if you have a concern about how we have handled your personal information. We will attempt to investigate and resolve the matter.
Email: hello@theemergeclinic.co.uk
Address: St Georges Works, 51 Colegate, Norwich, Norfolk, England, NR3 1DD
You also have the right to complain to the Information Commissioner’s Office, the United Kingdom’s independent data-protection regulator.
Information about making a complaint is available through the Information Commissioner’s Office website.
We may update this policy to reflect:
The latest version will be published on this page with its updated review date.
Where a change materially affects how current patients’ information is used, we will take reasonable steps to bring it to their attention.
Questions about this Privacy and Cookie Policy or the use of your information should be sent to:
The Emerge Clinic
A trading name of KetaClinics Ltd
Email: hello@theemergeclinic.co.uk
Postal address: St Georges Works, 51 Colegate, Norwich, Norfolk, England, NR3 1DD
For questions specifically concerning medical records held by Devany Medical Ltd, you may contact:
Last updated: 26th July 2026
The Emerge Clinic respects your privacy and is committed to protecting your personal information.
This Privacy and Cookie Policy explains how we collect, use, store and share personal information when you:
This policy also explains your rights under UK data-protection law and how cookies and similar technologies are used on our website.
The Emerge Clinic is a trading name of KetaClinics Ltd, a company registered in England and Wales.
Company number: 15660130
Registered office: St Georges Works, 51 Colegate, Norwich, Norfolk, England, NR3 1DD
Email: hello@theemergeclinic.co.uk
The Emerge programme combines psychotherapy and administrative services provided through The Emerge Clinic with medical assessment, prescribing and medical care provided through Devany Medical Ltd.
KetaClinics Ltd, trading as The Emerge Clinic, and Devany Medical Ltd act as joint controllers for the personal information processed in connection with the Emerge programme.
This means that the two organisations work together in determining why certain information is needed and how it is used to assess suitability, coordinate care and provide the programme. However, each organisation maintains its own records and is responsible for the security and management of the information held within its own systems.
The Emerge Clinic holds psychotherapy, assessment, communication and administrative information within secure cloud storage and, where necessary, secure paper records.
Devany Medical Ltd holds medical information within its secure medical-records system.
Only authorised individuals involved in providing or administering your care may access this information. Within the Emerge programme, this will ordinarily be Paul Gibson and Dr Adam Devany.
You may contact either The Emerge Clinic or Devany Medical Ltd about the use of your information or to exercise your data-protection rights. The Emerge Clinic will act as the primary contact point for general enquiries about this policy and will liaise with Devany Medical Ltd where necessary.
The information we collect depends on whether you are visiting the website, making an enquiry, undergoing an assessment or receiving treatment.
We may collect and process:
This may include your:
This may include the names and contact details of your:
This may include:
Medical and mental-health information is classified as special-category personal data and receives additional protection under data-protection law.
This may include:
This may include:
We do not normally retain complete payment-card details. Card payments are processed by the relevant payment provider.
When you use our website, we may collect:
Further information is provided in the cookie section below.
We may receive personal information:
Where information is requested from another healthcare professional, we will ordinarily obtain your consent before making that request.
There may be exceptional circumstances in which information is obtained or shared without consent, such as a medical emergency, a serious safeguarding concern or where disclosure is required by law.
We may use personal information to:
We will not use information obtained through a clinical enquiry to send general marketing communications unless you have separately chosen to receive them.
Data-protection law requires us to have a lawful basis for using personal information.
Depending on the circumstances, we may rely on one or more of the following bases.
We may process information where this is necessary to:
We may process information where necessary to comply with legal, financial, regulatory, safeguarding or reporting obligations.
We may process information where it is necessary for our legitimate interests or those of another person, provided that those interests are not overridden by your rights and interests.
These interests may include:
In a serious emergency, we may process or disclose information where this is necessary to protect your life or physical safety, or that of another person.
We may rely on your consent where the activity is genuinely optional. Examples may include:
Where we rely on consent, you may withdraw it at any time. Withdrawal does not make earlier processing unlawful.
Consent to receive medical treatment or psychotherapy is separate from consent used as a lawful basis under data-protection law.
Information concerning your physical health, mental health and treatment is special-category personal data.
In addition to having a general lawful basis, we must meet an additional legal condition before processing this information.
Depending on the circumstances, we may process special-category information where:
We will only collect and use health information that is relevant to the assessment, safety, delivery and administration of your care.
The Emerge Clinic and Devany Medical Ltd may share relevant information with one another where this is necessary to:
Information will only be shared where it is relevant to the recipient’s role.
The organisations maintain separate record systems. Information entered into one organisation’s records is not necessarily reproduced in full within the other organisation’s system.
Each organisation is responsible for:
The Emerge Clinic and Devany Medical Ltd maintain arrangements governing their respective data-protection responsibilities.
Information will ordinarily only be accessed by Paul Gibson and Dr Adam Devany as necessary for their respective roles.
Where relevant and lawful, information may also be shared with:
Where we seek information from a GP, psychiatrist, cardiologist or another professional, we will ordinarily ask for your consent before contacting them.
We will not ordinarily disclose information to a spouse, partner, relative, friend or employer without your authority.
We may disclose information without consent where:
Where possible and appropriate, we will discuss such a disclosure with you before it is made.
We do not sell personal information.
Information disclosed during assessment, medical care and psychotherapy is treated confidentially.
Confidentiality is not absolute. It may be necessary to disclose relevant information where:
Any disclosure will be limited, where reasonably possible, to the information necessary for the particular purpose.
We do not retain personal information indefinitely. Different categories of information are retained for different periods according to their clinical, legal, financial, professional and insurance purposes.
Our general retention periods are:
Enquiry correspondence and preliminary information will ordinarily be retained for up to 12 months from the date of the last meaningful contact.
We may retain limited information for longer where this is necessary to record a clinical-suitability decision, manage risk, respond to a complaint or establish or defend a legal claim.
Clinical, medical and psychotherapy records will ordinarily be retained for eight years following the date of the patient’s last treatment or last clinical contact.
A longer period may apply where:
The Emerge Clinic currently provides services to adults only. Should services ever be provided to a person under 18, a different retention period would apply.
Invoices, payment records and accounting information will ordinarily be retained for at least six years after the end of the relevant financial year, or for any longer period required by tax or company law.
These records may be retained for the period necessary to investigate and resolve the matter and for any additional period required for legal, regulatory, insurance or safeguarding purposes.
Website logs, analytics information and cookies are retained for the periods described in our cookie settings or by the relevant service provider.
At the end of the applicable retention period, information will be securely deleted, destroyed or anonymised unless there is a lawful reason to retain it.
We may periodically review and reduce the information retained so that we do not keep more information than is necessary.
We take reasonable and proportionate measures to protect personal information against:
Measures may include:
Paper records are stored securely and are not left accessible to unauthorised people.
Although we take appropriate precautions, no internet, email or electronic-storage system can be guaranteed to be entirely risk free.
Email and ordinary electronic messaging may not always be completely secure.
Please avoid sending information that is not necessary. Where particularly sensitive or extensive medical information is required, we may recommend a more secure method of transfer.
We will use the contact details you provide to communicate with you about enquiries, appointments, assessments, treatment and administration.
You are responsible for informing us if your contact details change or if it is no longer safe or appropriate for us to use a particular method of communication.
Some providers of website, email, cloud-storage, analytics, payment or communication services may store or access information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate legal safeguard is in place. Depending on the destination, this may include:
We seek to use reputable providers that maintain appropriate security and data-protection safeguards.
Depending on the circumstances, you may have the right to:
These rights are not absolute. For example, we may need to retain clinical information despite a request for deletion where it is needed for ongoing care, patient safety, legal compliance, insurance purposes or the establishment or defence of legal claims.
We will not usually charge a fee for responding to a request. We may request proof of identity before releasing information.
We will ordinarily respond within one month. This period may be extended where a request is particularly complex or involves a large amount of information, as permitted by law.
To exercise your rights, contact:
Email: hello@theemergeclinic.co.uk
Address: St Georges Works, 51 Colegate, Norwich, Norfolk, England, NR3 1DD
Because The Emerge Clinic and Devany Medical Ltd hold information on separate systems, we may need to liaise with Devany Medical Ltd to provide a complete response. You may also contact Devany Medical Ltd directly in relation to records held within its medical system.
You may request access to the personal information and clinical records held about you.
Before releasing health or psychotherapy records, we may need to review them to determine whether an exemption applies. In limited circumstances, information may be withheld or redacted where disclosure would:
Where information is withheld, we will explain this unless the law prevents us from doing so.
You may ask us to correct information that is factually inaccurate.
Clinical records may contain professional opinions, observations or information recorded at a particular time. Where there is a disagreement about a clinical opinion rather than a factual error, we may retain the original entry and add a note recording your objection or clarification.
We will not ordinarily delete or rewrite an accurate historic record merely because circumstances or opinions have subsequently changed.
We do not make decisions about your eligibility, suitability or treatment solely through automated decision-making.
Clinical-suitability decisions are made by appropriately involved practitioners after considering the relevant information.
We may use website analytics to understand how visitors use the website, but this is not used to make automated clinical decisions about you.
We will only send general marketing or promotional communications where we have a lawful basis to do so.
Where we rely on your consent, you may unsubscribe at any time by:
Choosing not to receive marketing will not affect your ability to enquire about or receive services.
We do not use sensitive medical or psychotherapy information for unrelated marketing.
We will not publish your name, photograph, testimonial, treatment story or other identifiable information without your explicit agreement.
Where possible, case material used for education or service information will be anonymised.
You may withdraw consent to future use of identifiable testimonial or case-study material. Withdrawal may not always enable us to retrieve material that has already been lawfully printed, published or distributed, but we will stop future use where reasonably possible.
Cookies are small text files placed on your computer, tablet or mobile device when you visit a website.
They can be used to:
Some technologies perform similar functions without using conventional cookie files. References to cookies in this policy include similar storage and access technologies where applicable.
These cookies are necessary for the website to function or to provide a service you have requested.
They may be used for:
Strictly necessary cookies do not normally require consent, although we will still provide information about them.
These cookies allow the website to remember choices you have made, such as display or accessibility preferences.
Where these cookies are not strictly necessary, they will only be used with your consent.
Analytics cookies help us understand how visitors use the website, for example:
Where consent is legally required, analytics cookies will remain disabled unless and until you accept them.
Some pages may contain content provided by third parties, such as:
These providers may place cookies or collect technical information when the content loads. Non-essential embedded content should not place cookies before you have given the required consent.
We do not intend to use advertising or behavioural-tracking cookies unless they are clearly identified within the website’s cookie controls.
Should such cookies be introduced, they will remain disabled until valid consent has been obtained.
When you first visit the website, you may be presented with a cookie banner or settings panel.
You should be able to:
Rejecting non-essential cookies should be as straightforward as accepting them.
Strictly necessary cookies cannot always be disabled through the website because the website may not function properly without them.
You can also control or delete cookies through your browser settings. Blocking all cookies may affect the operation of some website features.
Some cookies are deleted when you close your browser. These are known as session cookies.
Other cookies remain on your device for a defined period or until you delete them. These are known as persistent cookies.
The name, provider, purpose and duration of individual cookies should be available through the website’s cookie settings panel or cookie declaration.
Where our website uses third-party tools, the relevant provider may process information according to its own privacy policy.
We will periodically review the tools used on our website and seek to ensure that non-essential technologies are correctly identified and controlled through our consent mechanism.
The Emerge Clinic provides its programme to adults aged 18 and over.
Our website and services are not directed at children. If information concerning a child is provided in connection with an adult patient’s care or a safeguarding concern, it will be handled confidentially and only used where relevant and lawful.
Please contact us first if you have a concern about how we have handled your personal information. We will attempt to investigate and resolve the matter.
Email: hello@theemergeclinic.co.uk
Address: St Georges Works, 51 Colegate, Norwich, Norfolk, England, NR3 1DD
You also have the right to complain to the Information Commissioner’s Office, the United Kingdom’s independent data-protection regulator.
Information about making a complaint is available through the Information Commissioner’s Office website.
We may update this policy to reflect:
The latest version will be published on this page with its updated review date.
Where a change materially affects how current patients’ information is used, we will take reasonable steps to bring it to their attention.
Questions about this Privacy and Cookie Policy or the use of your information should be sent to:
The Emerge Clinic
A trading name of KetaClinics Ltd
Email: hello@theemergeclinic.co.uk
Postal address: St Georges Works, 51 Colegate, Norwich, Norfolk, England, NR3 1DD
For questions specifically concerning medical records held by Devany Medical Ltd, you may contact:
Devany Medical Ltd
Email:
consult@dradamclinic.com
Address:
Progress House
Church Road
Gorleston
NR31 6NP